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Warranty

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  • The term of maintaining guarantee is main device 1 year and spare part 3 months from the date of purchasing according to the receipt.and we only accept return within 90 days. After 90 days we provide maintaining service, Others not included in maintaining guarantee or over the time, we also supply to maintain and renew but need charges. Please contact with the dealer if need change of purchasing the parts and easily expendable products.

    A. We will guarantee the quality of our equipment, normally there is no quality problem.

    1.If there is a deficiency, please email or call us on the reasons, it would be best to dealt with by email(customer@cavbeauty.com) or whatsapp(0086-13484215074). Because some of the problems are caused by using the machine in a wrong way.

    2.We suggest the client to take photos of the area where the problem occurs, we will pass them to our technician , our technician will give a satisfactory answer within 1-7 working days

    3.If the problem comes from the spare part within the warranty, we could consider in changing the spare part to our client, which could be sent with his/her next order. If the next order is uncertain, we could pay freight cost to send the spare parts.

    4.If the problem comes from the main device within the warranty, we could advice our client to post the device back to our company for repair by ordinary post, or we could re-send a new one to our client. If the cost of posting the problematic device back to BEST is more than the value of a new device, BEST would take it into consideration, according to the actual status; apply to re-send a completely new device back to our client.

    B. We won’t supply maintaining guarantee if troubles as below:

    a)Disassembling the machine by self;

    b)Fall it without caution;

    c)Lack of reasonable keeping and protect;

    d)Not operate according to the user manual.

    e)Expendable reasons

    If changes of the design and specification of the machine, we will not notice you in
    addition. If any queries, please feel free to contact with the local marketing company.

    All in one, we will try our best to serve you and also need your fully cooperation. Thanks.

    George Zhu
    Your trusted partner CAVBEAUTY